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Legal

Shipping Policy

Last updated: August 2026

We ship Aceterra throughout the United States. This policy explains how fast your order moves and what to expect along the way.

Processing Time

Orders are processed within 1–2 business days of being placed. You will receive a confirmation email with tracking information once your order ships.

Delivery Estimates

Standard shipping typically arrives within 3–5 business days after processing. Delivery times are estimates and may vary, especially during holidays or to remote addresses.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We offer free standard shipping on orders over a threshold that is shown at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking link. You can also find tracking information in your account under order history.

Damaged or Lost Orders

If your order arrives damaged or is lost in transit, reach us through our contact form within 7 days and we will make it right.

Where We Ship

We currently ship within the United States. We are working on expanding , check back soon for international options.

Questions? Use our contact form.