Returns Policy

If your order arrives damaged or a can is defective, reach us through our contact form within 7 days of delivery with a photo and your order number. We will send a replacement or issue a full refund.

If you receive the wrong item or quantity, contact us within 7 days and we will correct it right away, with a replacement, a refund, or both.

Because Aceterra is a food and beverage product, we are unable to accept returns for change-of-mind reasons once an order has been delivered. If you are unhappy with a flavor, reach out and we will do our best to make it right.

Approved refunds are issued to your original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed.

Use our contact form with your order number and a brief description of the issue. A team member will respond within 1–2 business days.